Stoves - Sunflame 3B Jumbo Glass Top LPG Stove — 6. Warranty & Service Guide

Stoves - Sunflame 3B Jumbo Glass Top LPG Stove — 6. Warranty & Service Guide

📘 1. Warranty Coverage

🟢 Glass Warranty

  • 🛡️ 5‑Year Warranty on the toughened glass top

  • Covers manufacturing defects, cracks due to material failure

🔵 Comprehensive Warranty

  • 🛠️ 2‑Year Comprehensive Warranty

  • Covers burners, knobs, body, pan supports, drip trays, and internal components

🚫 2. What Is Not Covered

  • ❌ Physical damage due to mishandling

  • ❌ Breakage caused by impact or dropping heavy utensils

  • ❌ Damage due to improper installation

  • ❌ Wear and tear from regular usage

  • ❌ Damage caused by insects, rodents, or moisture

  • ❌ Unauthorized repairs or modifications

🧾 3. Warranty Requirements

  • 📦 Keep the original purchase invoice

  • 🧾 Ensure the model name and serial number are visible

  • 🛠️ Installation must be done as per the user manual

  • 🧰 Use only LPG as the fuel source

📞 4. How to Claim Warranty

Step‑by‑Step

  • 📝 Note the issue you are facing

  • 📸 Take photos of the defect (if visible)

  • 🧾 Keep your invoice ready

  • 📞 Contact Sunflame Customer Care

  • 📨 Or raise a support ticket through our helpdesk

A technician will be assigned for inspection and service.

🧑‍🔧 5. Service Process

  • 🔍 Technician inspects the stove

  • 🛠️ Repairs or replaces defective parts

  • 🔄 If parts are unavailable, a replacement may be offered

  • 🧾 Service report is provided after completion

🧰 6. Out‑of‑Warranty Service

If the product is out of warranty:

  • 🛠️ Paid service is available

  • 💵 Charges depend on parts and labour

  • 🧾 A cost estimate is provided before repair

🧯 7. Safety During Service

  • 🔥 Turn off the LPG cylinder before inspection

  • 🧼 Ensure the stove is clean and cool

  • 🪑 Provide a stable workspace for the technician

📌 8. Tips to Maintain Warranty Validity

  • ✔️ Use only LPG cylinders with approved regulators

  • ✔️ Keep burners and glass top clean

  • ✔️ Avoid using oversized utensils

  • ✔️ Do not modify or repair the stove yourself

  • ✔️ Replace the LPG hose every 2–3 years

📞 Need Help?

For warranty claims, service requests, or product support, contact Sunflame Customer Care or raise a ticket through our helpdesk.